Delivery and return policy

Delivery

The products are usually shipped within 48 hours of your payment. The default shipping method is TNT, which does not require signature on delivery. Please contact us if you want delivery against signature, which will entail an additional fee. Regardless of the chosen shipping method, a tracking link will be sent to you as soon as possible.
The shipping fees include the packaging, the handling and the shipping fees. They may include fixed and variable charges, depending on the price and the weight of your order. We recommend regrouping all your purchases into a single order. We are unable to group two different orders by ourselves, and you will then be forced to pay shipping fees for each of them. You will bear any risk associated with shipping; we will carefully package any order with fragile products.
The packages are deliberately made bigger and are protected.

Return policy

Returns are allowed within 8 days if the product fails to satisfy you

The returned product must be undamaged and in its original package

Warranty

SteamOne services all the appliances

1-year warranty, parts and labour, based on the date of delivery

Availability of spare parts

A STEAMONE adviser can help you

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